Returns & Refunds Policy – Conex Shipping Containers, LLC
1. Overview
At Conex Shipping Containers, LLC, customer satisfaction is our priority. This Returns & Refunds Policy outlines the conditions under which returns, cancellations, and refunds may be accepted for shipping container purchases.
2. Nature of Products
Shipping containers are large, heavy, and customized products. Due to their nature, returns are generally limited and subject to specific conditions. Customers are encouraged to carefully review product details and confirm requirements before placing an order.
3. Order Cancellation
Orders may be canceled within a limited time frame after purchase, provided that processing or delivery arrangements have not yet begun. Once the order has been scheduled for dispatch or is in transit, cancellation requests may not be accepted or may be subject to cancellation fees.
4. Returns Eligibility
Returns may be considered only under the following conditions:
- The container delivered is significantly different from the description
- The container arrives with major structural damage not caused during unloading
- Incorrect product delivered
All return requests must be reported within 24–48 hours of delivery with supporting evidence such as photos.
5. Non-Returnable Conditions
Returns will not be accepted under the following circumstances:
- Change of mind after delivery
- Minor cosmetic wear consistent with used containers
- Damage caused due to improper site preparation or handling after delivery
- Customized or modified containers
6. Refund Process
If a return is approved, refunds will be processed after inspection of the returned container. Refunds may be issued to the original payment method within a reasonable processing period. Any applicable delivery, handling, or restocking fees may be deducted from the total refund amount.
7. Replacement Option
In certain cases, instead of a refund, we may offer a replacement container of equal value, depending on availability and customer preference.
8. Delivery and Return Costs
Customers may be responsible for return shipping costs unless the issue is due to an error on our part (such as incorrect or defective delivery). All costs and responsibilities will be communicated clearly during the return process.
9. Inspection Upon Delivery
Customers are strongly advised to inspect the container at the time of delivery. Any issues should be reported immediately to ensure quick resolution. Failure to report issues within the specified time may affect eligibility for returns or refunds.
10. Contact Information
For any return or refund requests, please contact us:
📧 Email: info@conexshippingcontainers.net